Privacy notice
How we handle your details.
Last updated 27 September 2026
Who we are
Hive DynamicX is a small web studio in Sydney, New South Wales, run by its two founders, Nathan and Rumman. You can reach us at enquiries@hivedynamicx.com.
What we collect
- From our website form: your name, email address, business name, website, the plan or free audit you’re asking about, your type of business and anything you add in the message box.
- About your business, from public sources: to prepare a free audit we look at your business’s public website and how it appears in Google search. We don’t look at private accounts.
- If you become a client: the details we need to deliver and bill your plan. Card and bank details are entered with our payment provider, Stripe, and we never see full card numbers.
If you run a health practice, please don’t send us any patient or health information.
Why we collect it
We use your details to prepare the free audit you asked for, to reply to your enquiry, to provide and bill the services you choose, and to meet our tax and legal obligations. No law requires you to give us these details, but without them we can’t prepare your audit or reply to you.
Who we share it with
We don’t sell your details. We use a few service providers to run the business, and they handle your details only to provide their service to us:
- HighLevel (GoHighLevel): our customer system, where your request and our emails with you are kept.
- Anthropic: AI tools that help us research and draft audits. Nathan or Rumman checks every audit before it’s sent to you.
- Firecrawl: reads your business’s public website for the audit.
- Stripe: payments and invoices for clients.
- Google Workspace: our email.
- Hostinger: hosts this website. If our customer system is briefly unavailable, your request is held securely on our web server until it can be delivered.
Some of these providers store information outside Australia, mainly in the United States.
Emails from us
We email you about the request you made. If you’d rather not hear from us, use the unsubscribe link at the bottom of our emails, or reply “no thanks”, and we’ll stop.
Keeping, seeing and correcting your details
We keep your details for as long as they’re useful for the purpose you gave them to us, or as the law requires for client and tax records. You can ask to see or correct the details we hold, or ask us to delete them, by emailing enquiries@hivedynamicx.com. We’ll reply within 30 days.
Questions or complaints
Email us first and we’ll do our best to sort it out. If you’re not satisfied with our answer, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.